Refund policy

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused and in its original condition. You’ll also need your receipt or proof of purchase.

To start a return, please contact us at support@rovyen.com. If your return is accepted, we will provide you with instructions on how and where to send your item. Please do not send items back without contacting us first.

You can contact us at support@rovyen.com with any questions about returns.

Damages and issues

Please inspect your order when it arrives and contact us as soon as possible if your item is defective or damaged, or if you receive the wrong item. We will review the issue and work to put it right. This policy does not affect your statutory rights in relation to faulty, damaged or incorrectly supplied goods.

Exceptions / non-returnable items

Certain items may not be eligible for return, including items that have been personalised or made to your individual specifications.

Please contact us at support@rovyen.com if you have questions about whether a particular item can be returned.

Nothing in this policy limits any rights you have under applicable consumer law.

Exchanges

If you would like a different size or item, please contact us at support@rovyen.com. Where applicable, the easiest way to exchange an item may be to return the original item and place a new order after the return has been accepted.

UK and European cancellation rights

Where applicable, customers purchasing online may have a legal right to cancel their order within 14 days of receiving the goods, without giving a reason. After notifying us of a cancellation, you will generally have a further 14 days to return the goods.

Some goods, including items that are made to a customer's specifications or clearly personalised, may be excluded from this cancellation right. Your statutory rights regarding faulty, damaged or incorrectly supplied goods are not affected.

To exercise a cancellation right, contact us at support@rovyen.com.

Refunds

We will notify you after we have received and inspected your return and let you know whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow time for your bank or payment provider to process the refund after it has been issued.

If you have any questions about a refund, please contact support@rovyen.com