Terms of service
OVERVIEW
Welcome to ROVYEN. The terms “we”, “us” and “our” refer to ROVYEN, a sole trader business operating in England, United Kingdom.
ROVYEN operates this website and online store, including the information, content, features, products and services made available through it (the “Services”). Our online store is powered by Shopify.
These Terms of Service (“Terms”) set out the terms that apply when you access our website or purchase products from us.
By accessing our website or purchasing from ROVYEN, you agree to these Terms and our applicable policies, including our Privacy Policy and Return & Refund Policy.
Nothing in these Terms affects your statutory rights as a consumer.
SECTION 1 – ONLINE STORE
You must provide accurate and complete information when placing an order, including your email address, billing information and delivery information.
You are responsible for ensuring that the information supplied when placing an order is correct.
You must not use our website or products for any unlawful or unauthorised purpose.
SECTION 2 – PRODUCTS
We make reasonable efforts to display our products, colours, designs and images accurately. However, the appearance of colours and other details may vary depending on your device and display settings.
Product descriptions, availability and designs may be changed or discontinued where reasonably necessary.
Products may be produced to order. Where a product is genuinely personalised or made to your individual specifications, different cancellation rights may apply as permitted by applicable consumer law.
This does not affect your legal rights where goods are faulty, damaged, not as described or otherwise do not conform to your statutory rights.
SECTION 3 – ORDERS
When you submit an order, you are making an offer to purchase the products in your order.
We may accept or reject an order where reasonably necessary, including where a product is unavailable, there is an obvious pricing or product-description error, payment cannot be authorised, or we cannot fulfil the order.
An order is accepted when we send confirmation that your order has been accepted or otherwise begin fulfilling it.
If we cannot accept your order after payment has been taken, we will arrange an appropriate refund.
Please check your order carefully before submitting it. If you need to request a change or cancellation, contact us as soon as possible at support@rovyen.com.
Returns, cancellations and refunds are handled in accordance with our Return & Refund Policy and your applicable statutory rights.
SECTION 4 – PRICES AND PAYMENT
Product prices are displayed on our website at the time you place your order.
Delivery charges, where applicable, will be displayed during checkout before you complete your purchase.
We reserve the right to change our prices at any time, but changes will not normally affect orders that have already been accepted.
If we discover an obvious pricing error relating to your order, we may contact you before fulfilling the order to give you the option to proceed at the correct price or cancel the order.
Payments are processed using the payment methods available at checkout.
SECTION 5 – SHIPPING AND DELIVERY
Available delivery methods, estimated delivery times and delivery charges are displayed at checkout.
Delivery dates and times are estimates unless we expressly agree otherwise.
Delays may occasionally occur due to circumstances outside our reasonable control. If a significant delay occurs, we will deal with it in accordance with applicable consumer law.
Customers are responsible for providing an accurate and complete delivery address.
Please contact us at support@rovyen.com if you experience a problem with your delivery.
SECTION 6 – RETURNS, CANCELLATIONS AND REFUNDS
Returns, cancellations, exchanges and refunds are handled according to our Return & Refund Policy and applicable UK consumer law.
Nothing in these Terms limits or excludes any statutory rights you have as a consumer.
SECTION 7 – INTELLECTUAL PROPERTY
Unless otherwise stated, the content available through the ROVYEN website, including the ROVYEN name, logos, designs, graphics, photographs, text and other original content, belongs to ROVYEN or is used with permission from the relevant rights holder.
You may use our website for personal and non-commercial purposes.
You must not copy, reproduce, distribute, modify or commercially exploit our protected content without permission, except where permitted by law.
Third-party names, trademarks and content remain the property of their respective owners.
SECTION 8 – THIRD-PARTY SERVICES AND LINKS
Our website may contain links to or integrations with third-party services.
We are not responsible for third-party websites that we do not operate. Your use of third-party websites may be governed by their own terms and privacy policies.
Please review the relevant third party's terms before using its services.
SECTION 9 – SHOPIFY
Our online store is powered by Shopify, which provides the ecommerce technology that enables us to operate the store.
Products purchased from the ROVYEN store are sold by ROVYEN and not by Shopify.
Shopify may process certain information in connection with providing its services to us. Information about the processing of personal information is provided in our Privacy Policy and Shopify's applicable privacy information.
SECTION 10 – PRIVACY
Personal information collected through our website is handled in accordance with our Privacy Policy.
Our store is hosted by Shopify and we may also use other service providers to operate our store, process payments, fulfil orders and provide services to customers.
Please refer to our Privacy Policy for more information about how personal information is collected, used and shared.
SECTION 11 – REVIEWS AND FEEDBACK
If you voluntarily provide reviews, feedback, photographs or other content to us, you confirm that you have the necessary rights to provide that content.
You must not submit content that is unlawful, defamatory, abusive, misleading, infringes another person's rights or contains malicious software.
Where you give us permission to use content for marketing or operation of our business, we may use it in accordance with that permission and applicable law.
SECTION 12 – ERRORS AND INACCURACIES
Occasionally, information on our website may contain errors or inaccuracies relating to product descriptions, pricing, promotions, delivery charges, delivery estimates or availability.
We may correct errors and update information when necessary.
Where an error affects an order you have already placed, we will deal with the situation fairly and in accordance with applicable consumer law.
SECTION 13 – PROHIBITED USES
You must not use our website:
• for unlawful or fraudulent purposes;
• to infringe our rights or the rights of another person;
• to transmit malicious software or harmful code;
• to interfere with the security or operation of our website;
• to collect personal information unlawfully;
• to impersonate another person; or
• to engage in activity that violates applicable law.We may restrict access to our website where reasonably necessary to protect ROVYEN, our customers or our systems.
SECTION 14 – LIABILITY
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.
Nothing in these Terms affects your statutory rights as a consumer.
To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when the contract between us was formed or for losses resulting from circumstances outside our reasonable control.
SECTION 15 – SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as removed or limited to the minimum extent necessary. The remaining provisions will continue to apply.
SECTION 16 – ENTIRE AGREEMENT
These Terms, together with the policies referred to in them, form the agreement between you and ROVYEN relating to your use of our store and purchases from us.
Nothing in this section limits rights that cannot legally be excluded.
SECTION 17 – GOVERNING LAW
These Terms are governed by the laws of England and Wales.
If you are a consumer, you may also have rights under the mandatory laws applicable where you live, and nothing in these Terms is intended to remove those rights.
SECTION 18 – CHANGES TO THESE TERMS
We may update these Terms from time to time, for example to reflect changes to our Services, business practices or applicable law.
The latest version will be made available on this website.
Changes will not retrospectively remove rights that you already have in relation to an existing order.
SECTION 19 – CONTACT INFORMATION
Questions about these Terms or an order can be sent to:
ROVYEN
Sole trader
Email: support@rovyen.comAdditional business contact information will be provided where required by applicable law.
You can paste that into the Terms of service box.
One important thing remains: because you're operating an online business as a sole trader, don't assume the final “additional business contact information” sentence permanently solves the address issue. We'll sort out what address information ROVYEN needs to display before you launch.