Shipping policy

SHIPPING POLICY

Thank you for shopping with ROVYEN. The following information explains how we process and deliver orders.

Order Processing

ROVYEN products are made to order. Once your order has been placed, it will be sent for production and prepared for dispatch.

You will receive an order confirmation at the email address provided during checkout.

UK Shipping

We currently offer the following delivery options within the United Kingdom:

Standard Delivery – £2.99
Estimated delivery: 3–5 business days

Express Delivery – £5.00
Estimated delivery: 1–2 business days

Available shipping options and the final shipping cost will be displayed at checkout.

Delivery times are estimates and may occasionally be affected by production times, courier delays, public holidays or circumstances outside our reasonable control.

International Shipping

International shipping may be available to selected countries. Available destinations, shipping options and charges will be displayed at checkout.

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country. Where applicable, these charges are the customer's responsibility unless stated otherwise at checkout.

Order Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Incorrect Delivery Information

Please make sure your delivery address is complete and accurate before placing your order.

If you notice an error in your delivery information, contact us as soon as possible at support@rovyen.com. We cannot guarantee that an address can be changed once an order has entered production or been dispatched.

Delayed Orders

If your order has not arrived within the expected delivery period, please contact us at support@rovyen.com and we will investigate the delivery.

Lost or Damaged Orders

If your order arrives damaged, or you believe it has been lost in transit, please contact us at support@rovyen.com with your order details so we can investigate and provide an appropriate solution.

Your statutory rights regarding damaged, faulty or incorrectly supplied goods are not affected.

Contact

If you have any questions about shipping or your order, please contact:

ROVYEN
Email: support@rovyen.com